Governance and Management - RD - People, Health and Welfare

Our ambition
aligns with the purpose that has guided RD for many years:

Take care of people’s health and well-being at every moment of life. We want to go beyond the marketing of medicines. We want to promote health and prevent disease, supporting the construction of a healthier world every day. To do this, we developed a new Sustainability Strategy supported by three pillars:

HEALTHIER PEOPLE

HEALTHIER BUSINESSES

HEALTHIER PLANET

To significantly impact people's health habits, it is necessary to be part of their daily lives, and this may be the greatest asset in favor of RD. After all, we have the greatest capillarity of physical stores in the country, a more efficient and diversified digital operation every day and a frequency of customer relationships higher than any institution active in the health sector. We know it is quite a challenge, but we are ready to accomplish it, and we have already begun this journey.

OUR VALUE
PROPOSITION

Taking care of people’s health and well-being is our business. To serve customers, employees and society in the best way, our activities are based on the following foundations:

Convenience of the multichannel operation.
The largest network of physical stores among any retail segment in the country - we ended 2020 with 2,299 stores, in more than 400 municipalities.
11 Distribution Centers in 2020 (strategically located in nine states).
Discount program that serves employees of more than one thousand companies and 350 health operators.
Own brands with affordable prices and quality comparable to the most traditional ones on the market.
Leadership in the supply of special medications.
Growing investments in innovation through the acquisition of startups.

We are working hard to transform the concept of pharmacy by offering not only products but also health and wellness services in our physical stores and digital channels. To do this, more than ever, we invest in technology and people development.

BUSINESS MODEL

Browse the infographic and learn about our value generation process

2020 data

1 Inputs

2 Key activities

3 Generated impacts

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CORPORATE GOVERNANCE
AND ESG MANAGEMENT

The growing debate in society on the ESG (Environmental, Social and Governance) subject has driven our leaders to deeper reflections on RD’s contributions to the sectoral and global agenda for sustainable development.

Thus, we have devoted a lot of time and energy in recent years to define priorities and performance measurement criteria on topics such as energy efficiency, waste management, employee health, private social investment, among others. In addition, we have included socio-environmental criteria among the indicators that define the variable remuneration of our main leaders and we created our own management structure for Sustainability agendas.

The main link of this structure is the Sustainability Committee, which advises the Board of Directors through the proposal of agendas, deepening debates, mapping trends and other ESG demands.

In addition, it guarantees RD’s commitment to aligning its planning with the United Nations Global Compact and the Sustainable Development Goals (SDG).

The Board of Directors, in turn, guides the execution of the planning by the Executive Board and reports the results to the Shareholders’ General Meeting.

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Our Board has 11 full members, of which five are independent, and 3 are women. The Board’s mission is to protect and enhance RD’s assets, contributing with guidelines that make the business sustainable and acting as a guardian of the company’s essence, culture, and interests of all stakeholders.

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Led by the independent board member Marco Bonomi, it analyzes and proposes innovation in the RD business in pursuit of new activity fronts in the healthcare area.

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The group responsible for executive management and the execution of strategy is elected by the Board of Directors. It comprises from 5 to 11 positions in diverse business areas. The term of office is two years, with re-election permitted. In 2021, there was a Chief Executive Officer (CEO) and vice presidents in key areas for the company’s strategy: Finance and Administrative; Health Businesses; Corporate Planning, IR and M&A; Digital Transformation; Commercial and Marketing; People, Culture and Sustainability; Store and Multichannel Op erations and Expansion.

ESG AGENDA IN PRACTICE

The creation of the Sustainability Committee, as well as the Sustainability Executive Board, has been fundamental in recent years for the formalization of commitments and monitoring the implementation of multi-sector actions related to the ESG agenda.

The definitive step towards aligning business aspirations to the socio-environmental dimension was the launch, in 2021, of the strategic sustainability plan, Caminhar Juntos (Walking Together), which organizes ESG planning into pragmatic goals, to be pursued by 2030. Learn more about the plan details in the “Caminhar Juntos” tab.

See more

SUSTAINABILITY MILESTONES IN RD

Since the creation of the company, important steps have been taken

From the merger of the Droga Raia and Drogasil chains, Raia Drogasil S.A is born, the largest pharmacy chain in Brazil in number of stores and revenue.
The magazine TODOS is launched. Sold at Drogasil, it follows the same business model as Sorria, from Droga Raia, which donates its profit to NGOs.
Nine sustainability guidelines have been created to guide the topic within the company.
The Company announces the change of its corporate brand to RD – Gente, Saúde e Bem-estar (People, Health and Well-being).
The Norte II (North II) strategic planning was launched, which deepened the approach to the sustainability agenda.
The Sustainability Committee was created, directly connected to the company's Board of Directors.
The Internal Volunteer Program was launched, which ended the first year engaging 6.9% of employees in social causes.
An executive board dedicated to dealing exclusively with the group's sustainability agenda is created.
RD adheres to the United Nations Global Compact and connects its sustainability strategy to the Sustainable Development Goals (SDG).
The RD suppliers’ assessment criteria have been revised to include sustainability attributes such as environmental certifications and waste management.
Adherence to the Women's Empowerment Principles (WEPs), created by UN Women.
Creation of the Todo Cuidado Conta (All Care Matters) Fund, which donated R$ 25 million in 2020 to fight Covid-19 in 50 hospitals around the country.
The Caminhar Juntos (Walking Together) plan was launched, an executive document with pragmatic ESG goals to be achieved by 2030.
Certification in the ISO 14001 and 45001 Standards of the Embu and Guarulhos distribution centers and the building of the Head Office.

Pacts, Commitments and Acknowledgments.

Learn more about the voluntary commitments and pacts we are signatories to.

External Commitments
UN Global Compact

Since 2019, RD has been committed to the UN Global Compact’s corporate responsibility initiative and its principles in the areas of human rights, labor, environment, and anti-corruption.
GIFE Group of Institutes, Foundations and Enterprises

Association of social investors in Brazil, whether institutes, foundations or enterprises. Its objective is
to generate knowledge based on network articulations to improve the institutional political environment for
social investment and expand the quality, legitimacy and relevance of the performance of private social investors.
Friends of Poli (Amigos da Poli)

The largest endowment fund linked to a university in the country, with the mission of developing the potential of the students of Escola Politecnica of the Universidade de São Paulo (Poli/USP), contributing to the excellence of their training.
Citizen Company (Empresa Cidadã)

It is intended to extend for sixty days, in addition to the 120 already established, the duration of maternity leave and for fifteen days, in addition to the five days already established, the duration of paternity leave.
On the Right Track Program (Programa na Mão Certa) (WCF – World Childhood Foundation)

Childhood Brasil influences public policies, works with the private sector and encourages civil society to look
at the issue of sexual violence against children and teenagers. Programa Na Mão Certa has as its main objective to promote a broad union of efforts to end the sexual exploitation of children and teenagers on Brazilian highways.
Generations and Future of Work Forum (Fórum de Gerações e Futuro do Trabalho)

First forum for companies to discuss and forward solutions regarding generational issues in the world of work. The forum intends to discuss the synergies and opportunities generated by the generational coexistence in organizations, in addition to being a space for reflection on the future of work.
Always FEA (Sempre FEA)

FEA endowment fund that creates a positive impact, promotes quality education and integrates the FEA community, with structured governance and good allocation of funds.
LGBTI+ Business and Rights Forum (Fórum de Empresas e Direitos LGBTI+)

Business Movement formed by companies and organizations engaged in promoting respect for Human Rights and the LGBTI+ community, creating spaces for building and
sharing best practices.
REIS Corporate Social Inclusion Network (Rede Empresarial de Inclusão Social)

Its main Mission is to gather and mobilize companies in Brazil to promote the inclusion of People with Disabilities in the labor market.
Women's Empowerment Principles - WEP's (Women's UN)

It seeks to unite, strengthen and expand global efforts in defense of women’s human rights and gender equity in the workplace, labor market and community, through a group of specific guiding principles.
MM360 360 Women Movement (Movimento Mulher 360)

It contributes to the economic empowerment of Brazilian women and increased participation in leadership positions, through the promotion, systematization and dissemination of advances in business policies and practices and the engagement of the Brazilian business community and society in general.
Business Coalition to End Violence Against Women and Girls (Coalizão Empresarial pelo Fim da Violência Contra Mulheres e Meninas)

It brings together corporate efforts and resources to raise awareness and mobilization to end violence against
women and girls.
Mover Movement for Racial Equity (Movimento pela Equidade Racial)

It aims to be an effective tool to fight racism, through
actions that act to reduce the scenario of racial inequality.
Commitment to the Climate (Compromisso com o Clima)

Platform where social and environmental projects and companies aware of their social role meet with the purpose of carrying out long-term plans for the
planet, by offsetting their Greenhouse Gas (GHG) emissions.
Awards and Recognition
Women on Board

Independent initiative that seeks to recognize, value and publicize the existence of corporate environments with the presence of women on boards of directors. Through this initiative, companies that have at least two (2) effective directors on their staff are certified and receive the Women on Board stamp.
Best Company in Customer Satisfaction (Melhor Empresa em Satisfação do Cliente)

The MESC survey received more than 18 million customer opinions, 10,000 companies were analyzed. This is a consumer behavioral survey from Brazil.
Transparency Trophy (Troféu Transparência)

The companies that have won the ANEFAC® Transparency Trophy are selected after an analysis of more than two thousand financial statements, carried out by students from the master’s and doctoral courses at FEA/USP/FIPECAFI.
Infomoney Best in the Stock Exchange (Infomoney Melhores da Bolsa)

The ranking of the best companies on the Stock Exchange was created in 2019 by InfoMoney, based on a methodology developed in partnership with the with the financial information company Economatica and Ibmec, one of the best business schools in the country. Economatica analyzed the financial results of the companies, while Ibmec evaluated corporate governance practices.
WHOW Awards (Prêmio WHOW)

The Padrão Group awarded RD for innovation with the case of the Private Label Line of Vegan Cosmetics, Vegan By Needs.
NBR ISO 14001

International standard that reconciles environmental protection with society’s needs.
NBR ISO 45001

International standard that reconciles the protection of employees and service providers with society’s needs.
Corporate Sustainability Index (ISE B3)

The Corporate Sustainability Index (ISE B3) assesses corporate sustainability, based on economic efficiency, environmental balance, social justice and governance, values that contribute to business continuity. RD becomes part of the 17th ISE B3 portfolio in 2022.
2022 Reclame Aqui Award

Drogasil and Droga Raia won first and
second place, respectively, in the Pharmacies category of the 2022
Reclame Aqui Award.
Estadão Empresas Mais de 2022 Award

RD won first place in the Retail category
of the Estadão Empresas Mais de 2022
award. Competed with more than three
thousand companies on criteria such as
revenue, profitabilit, size and historical
consistency.
Most Valuable Brazilian Brands Ranking

In partnership with Meio & Mensagem,
consultancy Kantar created the 2022 most valuable Brazilian brands ranking.
The brands Droga Raia and Drogasil conquered the 23rd and 25th positions,
respectively.
2022 Spotlight on Innovation Awards

RD was one of the 2022 Spotlight on
Innovation Awards winners, a global
supply chain award organized by Manhattan Associates.
2022 Broadcast Companies Award

RD received the 2022 Broadcast
Companies Award, which highlights
the ten publicly traded companies with
the best result for their shareholders. RD ranked second in the ranking of 204 companies evaluated by their 2021
financial results.
Transparency Trophy

In the finance area, RD received the
Transparency Trophy, granted by Anefac,
for being one of the most transparent
companies in Brazil in relation to the quality of the Financial Statements in the 2021 fiscal year.
Retail Excellence Award

IBEVAR awarded RD two awards. In the Retail Excellence Award: Fastest Growing Companies, RD won first place as the retail organization with the highest revenue growth in 2020 and 2021, in the
Drugstore segment. And RD also won the Retail Excellence Award: The Most Efficient Retail Companies, for their efficiency
in operation and productivity within the
Drugstore and Perfumery segment.

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POLICIES

We guide our relations with all audiences by complying with the rules and laws applicable to our sector of activity and we always work in an ethical and transparent way. Check out the policies that reinforce our commitment to sustainable development, ensuring that our business generates more and more shared value to society.